The communication by this team is utterly below standards, you need to create a trust-based relationship with your future customers (and thus your current token holders). If you are not capable of creating this relationship you are unsuitable to run this company. I know that is a harsh statement, but you need to understand the importance of your complete disregard for your customers who are invested in you. This is basically why we don’t want banks anymore, if you are maintaining this exact attitude I am absolutely not going to use your product and will warn and explicitly tell others to use your competitors’ product.
You should give a more indepth explanation and be more forthcoming about the current status of your product, removal of the product from the website, current status on bittrex.
This is a 24/7 connected world now, you need to make an effort to perform as such. This will not be the last time you are faced with issues and if you are unable to resolve them and communicate clearly about them or learn from past mistakes I cannot understand how you imagine to run this company.
I am heavily invested in your product at the moment and I expect these issues to be resolved in a timely fashion.